Return & Refund Policy

Key Information:

  • 30-day return period (from delivery date)
  • 7 business days to process refunds (after receiving the returned item)
  • No restocking fee (except for refused/uncollected orders)
  • Shipping insurance and original shipping costs are non-refundable

1. Introduction:

At Couture-Emporium, we are committed to delivering high-quality products and an exceptional shopping experience. We understand that returns may be necessary, and our return policy ensures a transparent and smooth process.

For questions or concerns, please contact our support team at support@couture-emporium.com.

2. Return Eligibility:

  • Time Frame: You must contact us within 30 days of delivery to initiate a return. Once approved, you have 7 days to return the item.
  • Returnable Items: Must meet these criteria:
    • New and unused condition
    • Original packaging with labels and accessories intact
    • No signs of wear, damage, or alteration
  • Non-Returnable Items:
    • Underwear, cosmetics, and other hygiene-sensitive items
    • Personalized or customized products
    • Items marked as non-returnable in product descriptions
    • Items purchased on sale (see Sale Items section)

3. Return Process:

To initiate a return, please follow these steps:

  1. Email us at support@couture-emporium.com with:

    • Your order number (e.g., #1234)
    • Email used for purchase

  2. Return Options:

    • Option 1: Refund to Original Payment Method

      • Item must be returned to our warehouse (excludes sale items).
      • Refunds are processed within 7 business days after item inspection.
      • Customer is responsible for return shipping costs (varies by courier; we recommend using Track and Trace).

    • Option 2: Refund as Store Credit (120% value)

      • Store credit issued immediately after item inspection.
      • Customer is responsible for return shipping.

    • Option 3: Replacement for Defective/Incorrect Items

      • Provide photos of the damaged/incorrect item.
      • No need to return the original item.
      • No additional costs for this option.

4. Return Shipping:

All returns must be sent to our China-based warehouse. Upon return approval, we will provide the exact return address. Use a trackable shipping service, and mark the package as "RETURN" to avoid customs fees.

5. Refund/Exchange/Replacement Processing:

  • Refund to Original Payment Method:
    Refunds will be issued to the original payment method after item verification (minus shipping insurance and original shipping costs).

  • Store Credit:
    Issued immediately after inspection for future purchases.

  • Exchange/Replacement:
    New items will be shipped promptly upon approved exchange requests.

6. Sale Items:

  • Sale items are not eligible for refunds to the original payment method.
  • You may exchange them for another item or receive store credit.

7. Damaged or Incorrect Items:

If your item is damaged during shipping or you receive the wrong size/color due to our error, we'll replace it at no extra charge. Please notify us within 30 days and provide photos to expedite the process. We don’t offer refunds for these cases but will ensure a swift replacement.

8. Customer Responsibilities:

When returning items:

  • Secure Packaging: Ensure the item is securely packed to avoid damage during return shipping.
  • Return Shipping Costs: Customers are responsible for return shipping. We recommend using a trackable service for smooth processing.

9. Policy Changes:

Our return policy may be updated periodically. We’ll notify customers of any changes via updates on our website. Please review our policy before making a purchase to stay informed of any updates.

10. Pickup Point & Rejected Orders:

  • For refused or uncollected deliveries, a 75% refund (minimum $20) will be issued, with the remaining 25% retained as a restocking fee.
  • Alternatively, you can request a free reshipment within 15 days.

11. Contact Information:

For returns or support, reach us at:

Customer Support Hours:

  • Monday to Friday: 8:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 4:00 PM

Our typical response time is within 12 hours, though it may be longer during peak periods.

Start your return process: ⮕ Click here